Builder. Systems Architect. Founder.
Brisbane, Australia
Self-taught programmer since age 12 — started on BASIC on an 8088 XT and never stopped building. I've spent almost 30 years in contact centre software and systems integration, specialising in multi-system solutions where platforms need to talk to each other reliably.
My work sits at the intersection of telephony, AI, and enterprise communication. I've designed and built systems handling voice, SMS, WhatsApp, and webchat — integrating with platforms like Twilio, Genesys, Cisco, and Alcatel.
I'm most useful when there's a complex problem involving multiple systems that need to work together. That's where I've spent my career, and that's what I keep coming back to.
2023 – Present
Occamise — Founder
AI-powered communication platform for businesses. Currently deployed in hospitality, where our AI agents handle hotel phone systems — guest services, call routing, room service orders, and request management. Live across multiple hotels in the APAC region with enterprise chains evaluating rollout.
2014 – Acquired 2021
Contact Dynamix & Survey Dynamix — Founder
Founded Contact Dynamix as a specialist consulting practice in contact centre technology. Held direct support contracts with major Australian financial institutions and contracted to leading ICT companies to deliver services across the sector. Undertook multi-year, multi-million dollar contracts to implement and support call and work item routing solutions for the Australian Taxation Office.
In 2017, created Survey Dynamix as a product arm — a post-call survey SaaS platform built from scratch. Acquired the first customer in 2018 and grew to 100+ large enterprise and Fortune 500 customers across major brands worldwide. Both companies were acquired in 2021. Survey Dynamix now operates as Mindful Feedback under the Medallia brand.
1996–present
Consulting & Architecture
Across various roles — solutions architect, technical consultant, integration specialist — I've worked the full stack of enterprise communication: IVR design, call routing, CTI, CRM integration, reporting and analytics, workforce management, quality assurance, and multi-channel orchestration. Clients have ranged from mid-market to large enterprises and government agencies across Australia and internationally.